Policy in a Nutshell: Our Commitment to You

• Your rights are protected: We respect your consumer rights and have ensured these terms are fair and comply with UK law, particularly the Consumer Rights Act 2015.

• Contract and Ordering: Your contract with Peak Agility is formed and becomes legally binding when they send you a written acceptance or confirmation of your order. You can place an order by email, phone, or via the online store.

• Payment: Full payment is required at the time of your order. Exceptions are made for invoiced events, which must be paid within 28 days. Peak Agility may charge 4% interest per year above the Bank of England's base rate for late payments.

• Service Standards & Your Rights: Peak Agility will provide services with reasonable care and skill, and any information they provide about the services is legally binding. If you believe there's a problem, you have the right to request a repeat performance or a price reduction, which could be a full refund.

• Cancellation: You have a 14-day "cooling-off" period to cancel distance contracts without giving a reason. If you have requested that the services start during this period, you will need to pay for the services provided up to the point of cancellation. For services, this starts when the contract is made; for products, it starts the day after delivery.

• Disputes: If a dispute cannot be resolved through their internal complaints process, you can use an Alternative Dispute Resolution (ADR) provider, such as the UK not-for-profit Dispute Resolution Ombudsman. 

Standard Service Terms and Conditions

This document sets out the terms and conditions for the services provided by Peak Agility. Please read these terms carefully as they form a legally binding contract.

1. Definitions and Interpretation

• “We/Us/Our” refers to Peak Agility, a brand operating under the company registered in Bristol, UK 

• “You/Your” refers to the customer, an individual acting for purposes that are wholly or mainly outside your trade, business, craft, or profession.

• “Services” means the services described in your Order.

• “Products” means the items or equipment described in your Order.

• “Order” means your request to purchase the Services from us.

• “Contract” means the legally binding agreement formed when we accept your Order.

• “Consumer” has the meaning given in the Consumer Rights Act 2015.

2. Contact 

• Company: Regenerative Playtime operating as a brand under “Peak Agility” or associated sub brands.

• Email: support@peakagility.co.uk

• Privacy Questions: Privacy@peakagility.co.uk 

3. The Contract

This document forms the basis of your contract with us. When you place an order for class credits, book a meeting, session or class, arrange an event or order equipment or products , you are making an offer to purchase the Services under these terms. The Contract is formed and becomes legally binding when we send you a written acceptance/ confirmation of your order.

4. Orders

You can place an order by email, phone and online store. We reserve the right to decline any Order for any reason, without liability. We will notify you if we are unable to accept your Order.

5. Price and Payment

• Pricing: The price for the services and products will be as quoted to you at the time you place your Order. All prices include VAT where applicable.

• Payment: We accept payment by BACS, through the company website and associated providers, personal payment link directly sent and memberships (Subscriptions).  Payment must be made in full at time of order. Exceptions to this are for invoiced events and facilitation sessions which are to be paid within 28 days of the invoice date. We may charge interest on late payments at a rate of 4% per annum above the Bank of England's base rate.

As an illustration this would be the Total Annual Rate=Base Rate+Late Payment Rate

Total Annual Rate=4%+4%=8%

6. Providing the Services

• We will provide the Services with reasonable care and skill, in line with the standards expected of a professional in our industry, as required by the Consumer Rights Act 2015.

• We will make every effort to meet any agreed-upon deadlines. If no deadline is agreed, we will complete the Services within a reasonable time.

• Any information or statements we provide about the Services and Products, including in our marketing or on our website, become part of the Contract and are legally binding.

7. Problems with the Services and Your Legal Rights

• If the Services are not carried out with reasonable care and skill, or are not in line with the information we provided, you have a legal right to request a repeat performance at our cost.

• If a repeat performance is not possible or proportional to the discrepancy, or we fail to complete it within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction. This could be as much as a full refund, depending on the circumstances.

• If you believe there is a problem with the Services, please contact us immediately to allow us to address the issue.

8. Delivery, Risk, and Ownership of Products

Delivery, Risk, and Ownership of Products

• Delivery Timeline: We will deliver any physical products ordered to the delivery address you provide without undue delay, and in any event, within 30 days from the date our Contract is formed, unless a different delivery timeframe is explicitly agreed upon in writing.

• Transfer of Risk: The risk of loss, theft, or damage to the products passes to you (the Consumer) only when you, or a third party identified by you to take possession, physically receive the items. We remain responsible for the goods while they are in transit to you.

• Transfer of Ownership: Ownership of the products will only pass to you when we have received full payment of all sums due in respect of the products, including any applicable delivery charges.

9. Our Liability

• We are legally responsible for any foreseeable loss and damage caused by our failure to comply with these terms. 

• We are not responsible for any loss or damage that is not foreseeable.

• We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. We cannot exclude or restrict our liability for a breach of your legal rights as a consumer under the Consumer Rights Act 2015.

10. Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations if it is due to an event outside our reasonable control, such as a fire, flood, strike, or other unforeseen event.

11. Cancellation

• 10.1 Services (Cancellation): For distance contracts (e.g., online or telephone), you have a statutory 14-day "cooling-off" period. You can cancel your Order for Services within 14 days of the Contract being made without giving a reason. If you request that we start providing the Services during this period, you must pay for the Services provided up to the point of cancellation.

• 10.2 Products/Merchandise (Change of Mind): For physical goods purchased online or by phone, you have a statutory 14-day right to change your mind. This 14-day period begins the day after you (or a person you identify) take physical possession of the goods.

• 10.3 Product Returns Process: To exercise your right to cancel a product order, you must inform us of your decision via the contact details in this policy within the 14-day window. You must then send back the goods without undue delay, and in any event, no later than 14 days from the day you notify us of your cancellation.

• 10.4 Cost of Returns: You will be responsible for paying the direct costs of returning the products to us. We recommend using a tracked delivery service, as you remain liable for the items until they are safely received at our return address.

12. Communication and Contact Details

All formal communications regarding this Contract should be sent to the email provided in this policy.

13. Complaints and Feedback

We value your feedback. If you have a complaint, please contact us immediately using the details in this policy. We will acknowledge your complaint within three business days (Based on GMT standard working hours) and respond within 30 days from the acknowledgement.

14. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in our Privacy Policy, which is available on our website or by request to Privacy@Peakagility.co.uk. We comply with all UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

15. Other Important Terms

• We may transfer our rights and obligations under this Contract to another organisation. We will always inform you in writing if this happens.

• This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16. Alternative Dispute Resolution

If a dispute cannot be resolved through our internal complaints process, you may use an Alternative Dispute Resolution (ADR) provider such as the UK not for profit Dispute Resolution Ombudsman at https://www.disputeresolutionombudsman.org/ 

17. Governing Law and Jurisdiction

This Contract is governed by and construed in accordance with English law. Any dispute arising from this Contract will be subject to the exclusive jurisdiction of the courts of England and Wales.

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